Sophos updating failed could not contact server

It is installed and working perfectly on all of our computers and servers except for one.

The endpoint that is having trouble is a small virtual server used to run Groupwise Messenger.

So, if you find that the Cache folder has an update in there (Usually 68Mb ) Navigate to: C:\Program Files\Sophos\Auto Update\cache\savxp and click Install Sophos Anti Virus, this will run you through a quick Win Installer and then update the program.

You will probably have to reboot at this point, you can choose to reboot, usually I just log off ;) (As im sure most IT pro's do) Finally just re-enter the update credentials into the Sophos program and re-check for updates.

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You will likely to see one of the following errors during Sophos automatic updates.If you are looking for information about the Flashback/Flashfake virus infection on Mac computers please see our Flashback page for removal tools and other information about protecting your machine and data.If the Oxford Sophos Antivirus Installer fails to install Sophos for Windows it will display a red shield and the message Install Failed. There can be a number of reasons why the installation fails but the most common reason is that you already have another antivirus software product installed such as a product from Norton, Mc Afee, AVG and others.If the configuration does not take newly entered credentials then uninstall Sophos and reboot the server.Once the reboot is completed re-install Sophos Endpoint and configure automatic update again.

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